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FAQs

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I'm Thinking About Purchasing EMsono

I'm an Individual Practitioner

I'm Part of a Group
or Residency

I'm the Seat Manager for a Group Account



I'm Thinking About Buying EMsono Training

How do I know if EMsono is the right fit for me?

Choosing where to invest in your POCUS education is a big decision.

That's why we created a free course just for you! Take our complimentary Abdominal Aorta Course to get a sense of the content, the training platform, and our training style—no credit card information required!

How many CME credits can I earn?

We offer CME credits to attending physicians, fellows, and APPs in all our courses, and all our 1-year and 6-month subscriptions! Here's what you can earn:

Subscriptions

Advanced Subscriptions: Earn 23 PRA Category 1 CME credits
Core Subscriptions: Earn 54 PRA Category 1 CME credits
Core + Advanced Subscriptions: Earn 75 PRA Category 1 CME credits 

Courses

In our courses, you can earn anywhere between 2 - 11 CME credits, depending on which one you choose. Browse our course catalog to see how many CME credits you can earn in each one!

I'm considering using EMsono for my group/residency. What is the pricing for a
group account?

EMsono works with all types of groups of any size, including residency programs, hospitals, universities, physician groups, private organizations, and other types of groups.

Group pricing is customized based on the provider types within a group. To get a sense of what this may cost for your group, visit our Group Pricing page to see the provider pricing, preview our bulk discount structure, and get your free custom quote.

Ready for your free quote now?
Just fill out this form and we'll be in touch!

Do you offer any discounts, coupons, or sales?

Yes! We run sales throughout the year and love to offer discounts and coupons around certain holidays. Most of our coupons can only be applied toward courses and subscriptions for individual practitioners. But for group accounts, we do offer volume discounts for some provider types.

To make sure you don't miss any of our sales, sign up for our email list. (You'll receive a free course, too!)

*If you already have an account but are not signed up for our email list
, you can easily sign up in your profile settings! To do this, login and view your profile at emsono.com/start. Next, click the "Edit Settings" button and then the "Edit" button. This will open a pop-up box with your About Me section. Click the "Privacy Settings" tab and check the box beside the text that reads, "I want to receive emails about holiday sales, discounts, and giveaways." Then click Save.



I'm an Individual Practitioner and I Purchased
an EMsono Account

What if my subscription is active at emsono.rise.com?

If you have an active Rise subscription that you purchased from our old website, you will continue to access your POCUS subscription atemsono.rise.com.

We will migrate all Rise users to this new site by September 30th, 2024, but until you receive an email from us with instructions, there's no need for you to create an account here. Just keep accessing your subscription at  emsono.rise.com!

How do I log in? How do I access my EMsono modules?

IF YOU HAVE ACTIVATED YOUR ACCOUNT
Go to emsono.com (or scroll to the top of this FAQ page) and click the Sign In button to log in with your email address and the password you created. Then, hover over "My Account" in the top right-hand corner and click "Profile." Here, you will see the subscription or course(s) you purchased.

IF YOU HAVE NOT YET ACTIVATED YOUR ACCOUNT
You'll need to do two things to activate your account and view your modules:

Step 1: Find the email in your inbox titled, "Verify your email address for EMsono." Then click the link provided to verify your email.
Step 2: Find the email in your inbox titled, "Create a password for your new account at EMsono." Follow the link to create your password. Be sure to write it down so you remember it for the future!

Then, go to emsono.com, hover over "My Account" in the top right-hand corner, and click "Profile." Here, you will see the subscription or course(s) you purchased.

How do I reset my password?

There are two ways to reset your password.

1.) If you're logged out
, simply go to emsono.com. Click the "Sign In" button, then click "Forgot Your Password?" This will send instructions to your email to reset your password.
2.) If you're signed into your account and want to change your password, simply hover over "My Account" and click "Profile." Next, click the "Edit Settings" button and then "Edit" button. This will open a pop-up box with your About Me section. Click the "Account Security" tab, enter your new password, and click Save.

How do I cancel my subscription or course?


Subscriptions
Our 6-month and 1-year subscriptions will renew automatically. If you'd like to cancel your subscription so that it won't renew, simply log into emsono.com hover over "My Account" in the top right-hand corner, and click "Account." Then click the blue Cancel button. You will continue to have access to your training until your expiration date, but your subscription will not auto-renew.

PLEASE NOTE:
 After you press cancel and before your expiration date, you'll be able to click the "Reactivate" button in case you change your mind and would like to keep your subscription. But after your expiration date, you won't be able to reactivate your subscription; you would need to manually repurchase the subscription on our website.

Courses
Our courses do not auto-renew, so you can kick back and relax! If you want to continue accessing your course after it expires, you'll need to manually purchase the course on our website.

How do I renew my subscription or course?

That's easy! Our 6-month and 1-year subscriptions will auto-renew, so there's nothing you need to do. Just sit back, relax, and wait for your auto-renewal receipt.

Courses do not auto-renew, so you'll need to manually re-purchase the course on our website.

How can I update my billing information and view payment history?

After you log into your account at emsono.com, hover over "My Account" in the top right-hand corner, and click on "Account & Billing." Here, you should see what course(s) or subscription you purchased and your payment history. To update your payment method or billing information, click the blue "Edit" button and update the fields that need to be changed.

How do I claim my CME?

If you are an attending physician, fellow, or APP, you can earn CME credits by filling out the "Reflections" sections found within your course or subscription. Each Reflection section contains two questions, and answering each question is worth one CME credit. 

These Reflection sections contain instructions how to claim your CME via a platform called CMEfy. In CMEfy, you'll need to answer reflection questions, including What did you learn? and What will you do? Every reflection question offers the opportunity to earn up to 1.0 CE/CME credit. (If you complete all the reflections, you can earn 23 PRA Category 1 CME credits for Advanced subscriptions, 54 credits for Core subscriptions, and 75 credits for Core + Advanced subscriptions. If you have a course instead of a subscription, you can earn between 2 - 11 credits, depending on which course you've purchased.)

After you answer the reflection questions, you'll be able to create your profile in the accredited CMEfy activity portal. From there, you can view your answers and download your CME certificate.

For detailed instructions on how to complete and download your CME, access the Reflection section in your subscription or course—or read the instructions on CMEfy's website.

How do I download my Certificate of Completion?

If you're a resident or medical student, you'll have the opportunity to download your Certificate of Completion at the end of each course!

Complete all the modules and quizzes in each course, and you'll be eligible to download your certificate. You'll do this at the final section of each course that's titled, "Claim your CME or Certificate of Completion." Since CME is only available for attending physicians, fellows, and APPs, you'll be directed to the place to download your Certificate of Completion.

You can download your certificate, print it our, or share it with your instructor. Saving your certificates is a great way to document your training progress and certify your learning.



I'm Part of a Residency or Group Account

How do I log in? How do I access my EMsono modules?

IF YOU HAVE AN ACTIVE ACCOUNT
Go to emsono.com (or scroll to the top of this FAQ page) and click the Sign In button to log in with your email address and the password you created.

IF YOU HAVE NOT YET ACTIVATED YOUR ACCOUNT

In order to activate your account and view your modules, please find the email in your inbox titled, "Create a password for your new account at EMsono." Follow the link to create your password. Be sure to write it down so you remember it for the future!

To view your POCUS content, log in at emsono.com. Then hover over "My Account" in the top right-hand corner and click on "Profile". This is where you'll see all the courses you're currently enrolled in.

PLEASE NOTE: Your group's program coordinator or seat manager is in charge of what courses you're enrolled in. If you do not have access to particular content, please email your program coordinator.

How do I reset my password?

There are two ways to reset your password.
1.) If you're logged out, simply go to emsono.com, click the "Sign In" button, then click "Forgot Your Password?" This will send instructions to your email to reset your password.
2.) If you are signed into your account and want to change your password, simply hover over "My Account" and click "Profile." Next, click the "Edit Settings" button and then "Edit" button. This will open a pop-up box with your About Me section. Click the "Account Security" tab, enter your new password, and click Save.

How do I cancel my subscription?

Since you're a part of a group that has paid for each person's course, you're not able to cancel your subscription. If, for any reason, you need to stop your POCUS training or be removed from the group, please contact your program coordinator.

How do I renew my subscription?

That's easy! You don't have to do a thing. Since you're a part of a group, your program coordinator will take care of getting everyone's yearly subscription renewed. Just sit back and enjoy the training!



I'm the Seat Manager for a Residency
or Group with an EMsono Account

Why did you switch POCUS training platforms? What's different about this one?

We switched to a new POCUS training platform to provide a more streamlined and flexible experience for both POCUS educators and learners. In the new platform, you can pick and choose which modules to give to your residents based on your group's syllabus and deadlines. It also offers streamlined tracking and analytics so you can more easily run reports, track your leaner engagement, view grades, and more.

You can also import your learners directly in the platform instead of waiting on EMsono to do so, which was a common piece of feedback we'd received. 

It's all about giving you more control and making your job simpler. Want the full scoop? Dive into our blog post for all the details, platform perks, and sneak peaks. It'll also walk you through what this transition means for you and your group when you renew with us in 2024.

How do I access my Seat Manager dashboard in the new training platform?

Step 1. Check your inbox for two emails from us
The first email is titled, “Create a password for your new account at EMsono.” Once you create your password, you’ll receive a confirmation email with the subject line, “Your password for EMsono has been saved.” Please be sure to record your password so you don’t forget it! Both of these steps are required to access your dashboard in this training platform.

Step 2. Log in with your new password
Now, go to emsono.com and click "Sign In" at the top right-hand corner. This will take you to your Seat Manager dashboard at emsono.com/author/welcome. This is where you add learners, view their grades, and run reports. We recommend you bookmark this link so you can find it easily in the future!

How do I import my learners and enroll them to the courses?

Step 1. Log In and Go to Your Dashboard

To import your learners and assign POCUS modules, first sign into your account at emsono.com; this will take you to your dashboard at emsono.com/author/welcome.
Step 2. Import and Enroll Your Learners

Next, click "Manage Your Seats." You should now see the name of your group account. At the top, you’ll see three ways to import your learners:
  • Add a Member
  • Bulk Actions → Add Members
  • Bulk Actions → Add and Enroll members
Now, to import your learners, choose one of the options. Click "Add Member" to import individual learners manually, or click "bulk actions" to invite many learners at the same time.

*PLEASE NOTE: Choosing "Bulk Actions  Add Members" means you'll import them without enrolling them in any modules; you can always enroll them in the modules later. Choosing "Bulk Actions  Add & Enroll Members" means you'll import and enroll your learners simultaneously.


Step 2A: How to Bulk Import Your Learners


When you bulk import, a sidebar will pop up with instructions. Please see the screenshot below.
Next, click "download the excel template." You'll receive the following spreadsheet.
Fill out all of the following cells for each learner:
  • Username: This is the learner’s first AND last name
  • Email: Add the learner’s email address
  • Password: The password column is optional. If you create each learner’s password, you’ll need to email each learner the password you create for them. If you don’t create it, each learner will receive an email prompting them to create their own password. We recommend you leave the password column blank so that learners can create their own passwords.
  • Provider Type: Type in their provider types. Choose between Resident, Medical Student, Attending Physician, Fellow, and APP.
  • Specialty: Type your account’s specialty for each learner. For example, it may be Emergency Medicine, Internal Medicine, Family Medicine, Anesthesiology, Critical Care, Pediatrics, etc.

Once you complete the spreadsheet, click the green "Upload File" button. Congratulations! Now you're done importing.


Step 3. Understand What Emails Your Learners Will Receive

No matter which of the three import methods you choose, specific instructions will pop up on your screen. Once you follow those steps, the learners you import will receive two emails with the following subject lines:

  1. “Create a password for your new account at EMsono”
  2. “Welcome! Your [residency/account name] group has invited you to start your POCUS training”

Step 4. View Your Learners in the Platform

You can ensure your learners were successfully imported by clicking on Reports > Users Action Log. (You may need to wait a few minutes and/or refresh the page.) You’ll know the import is complete when the Result column shows the total number completed. You’ll also get an email confirmation once the import is done, with a link to this Users Action Log.

Now that you’ve imported your learners, you can view them in the platform. To do this, go to Dashboard > Manage Seats OR click Seat Management > Multiple Seats. Here, you’ll see the newly imported learners. It will look similar the screenshot below:
You can click on each learner’s name to open up their profile and view information, such as the courses they’re enrolled in, their activity log, and quick data including the time spent on each course, their scores, and whether or not they’ve completed the course. You’ll see a pop up box similar to this: 
Alternatively, you can hover over the Manage column and click the three dots to enroll or unenroll them from a course or trigger a password reset if they tell you they’ve forgotten their password.
*PLEASE NOTE: The feature to send a message to your learners through this platform is currently unavailable. You may still see the "send message" option, but it will not work. Instead, please communicate with your learners through their email.

If you hover over the Manage column, you can also add or remove them from a seat. If they are removed from a seat, it means they cannot access any EMsono content.

Step 5: Email Us with Any Questions!
If you have questions at any time, please don't hesitate to email Jenna Ziegler, your primary point of contact at EMsono, directly at [email protected]. She will be happy to answer any questions you have about importing your learners and this new platform!

What do the "username" and "password" columns mean in the spreadsheet when I'm bulk importing my learners?

The "Username" column is where you will paste your learner's first AND last name.

The "Password" column is completely optional. If you create passwords for your learners, you'll need to send the passwords to each learner. If you leave the column blank, your learners will receive an automatic email with the subject line, "Create a password for your new account at EMsono." They'll receive this email after you import them. We recommend you leave the Password column blank and let your learners create their own.

Can I check which learners have logged into the platform and view their progress?

There are three methods to view your learners' login activity, progress, and time spent in the platform. For all three ways, you'll first need to log into your Seat Manager dashboard by signing in at emsono.com.

Method 1: Check the Last Activity Column

Click "Manage Seats" to view all the learners you imported. It will look similar to the screenshot below. To see which of your learners have activated their account, check their Last Activity column. This column shows you each learner’s last activity in the platform. If their last activity is blank, this means that even though you’ve imported them, they have never created their password for the platform or logged in. If this happens, we encourage you to email them and remind them to access their account.
Method 2: View the Learner's Profile

To see additional learner data, click on their name. This will open up a pop up box of their profile, similar to the screenshot below. Then click the Activity tab. This will give you more insight to when they were imported and when they've logged in and out.
Method 3: Go to the Events Log

The third way for you to get activity data is to go to Reports Center > Events Log. It will look similar to the screenshot below. Here, you'll see all the actions taken by your learners. You can even search by specific learner by entering their email.
We encourage you to check your learners' activity regularly so you can directly email them reminders to activate their profile and begin their POCUS training.

What kinds of reports can I run? 

As a Seat Manager, you have access to many types of reporting privelages in this platform! Here are the main reports our Seat Managers use:

  • User Progress: Track what courses your learners are enrolled in, and check their grades, time spent in the platform, average score, and certificates earned, as well as the courses they've started, haven't finished, and completed.


  • User Grades: View your learners' grades and assessment answers, so you can see where you can further support them. You can view, reset, edit their grades, and export assessment results.


  • User Segments: Create and save segments to make future reporting easy! Use advanced filters to create segments based on things like registration date, active learners, learners with the most completed courses, and many more.


  • Scheduled Reports: Create reports that'll run on a schedule, so you don't have to re-create the wheel each time. You can create, create, view, edit, delete, or disable scheduled reports at any time.


  • Activity History: Keep track of all actions your learners take in the platform, including Events Log (see real-time information such as when a learner logs in, when they visit a course, etc.) and the Emails Log (see what emails your learners have received from the training platform).



Ready to lead your group to mastering POCUS?

How do I renew my group/residency account each year?

A couple months before your annual renewal date, we will reach out to you with instructions on how to renew your group for the upcoming academic year. We'll ask for the number of learners in your group as well as their provider types, as this information will allow us to create your invoice. If you'd like to get a head start on your annual renewal, you're more than welcome to email us at [email protected] and we can begin the renewal process early!

How do I reset my password?

There are two ways to reset your password.

1.) If you're logged out, simply go to emsono.com, click the "Sign In" button, then click "Forgot Your Password?" This will send instructions to your email to reset your password.
2.) If you are signed into your account and want to change your password, simply hover over "My Account" and click "Profile." Next, click the "Edit Settings" button and then "Edit" button. This will open a pop-up box with your About Me section. Click the "Account Security" tab, enter your new password, and click Save.

Can't find what you're looking for?

Email us at [email protected]